Frequently Asked Questions
Everything you need to know about VICIS performance gear and services.
What makes VICIS technology different from traditional sports gear?
VICIS leverages advanced engineering and multi-layered impact mitigation technology designed to reduce linear and rotational forces, providing athletes with superior protection compared to standard equipment.
How do I ensure I am ordering the correct size?
We provide a comprehensive sizing guide on each product page. We recommend measuring your dimensions accurately and referring to our specific fit charts to ensure optimal safety and performance.
What is your shipping policy for domestic orders?
Standard domestic orders are processed within 2-3 business days. We offer various shipping tiers, including expedited options, with tracking information provided via email once your package departs our facility.
Can I return or exchange my equipment if it doesn't fit?
Yes, we offer a 30-day return and exchange policy on unused items in their original packaging. Please note that custom-configured equipment may be subject to specific restocking conditions.
Do you offer team or bulk pricing discounts?
VICIS provides specialized pricing for schools, professional organizations, and youth leagues. Please contact our dedicated team sales department for a customized quote based on your volume requirements.
How should I clean and maintain my VICIS gear?
We recommend wiping down equipment with mild soap and water after each use. Avoid harsh chemicals or abrasive materials that could compromise the structural integrity of the protective components.